​What is a clustermer?
We hope that’s you! 😉 Just like our clusters, our customers are so special to us that they deserve their own special title!
A clustermer = cluster + customer!
What size clusters do you offer?
We offer 3 different sizes to choose from. We have our Little Mother Clusters which are our mini sizes that are 1-3 bites (+$2 extra/lb) and our Basic Mother Cluster which is about 3-6 bites. We also have a Colossal Cluster which is a 1lb cluster that’s fun for sharing in a heart or bear shape.
How many clusters come in a pound?
One pound has about 10-15 of the Basic Mother Clusters size and about 25-32 of the Little Mother Clusters size, all depending on the type of cluster.
Can you accommodate allergens?
Most of our products can be made without ingredients that you are allergic to, however, please note that all clusters and nonpareils are made on shared equipment or and there is a possibility for allergen cross contact.
When should I expect my order to be ready?
Please allow 5-7* business days for us to make your order. Once your order is ready, we will ship according to your chosen shipment preferences. If you will be picking up your order, we will coordinate a pickup date/time via email directly with you.
*Please note that larger orders may require longer production times. Production may also be delayed during peak times.
What if I need my order rushed?
If you need an order rushed (shipped or picked up within 1-3 business days) and we have the capacity to do so, a 20% rush fee will be added to your order.
Where can I pick up my order?
Our homebased VDACS (Virginia Department of Agriculture and Consumer Services) certified and inspected business is in Fairfax, VA. Once you shop and place your order online, you will receive an email within 24 hours with the address and more information regarding pickup.
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When will my order ship?
Orders will ship within 5-7* business days of your purchase date unless otherwise stated.
*Please note that larger orders may create longer processing times. Processing may also be delayed during peak times. Need your order as soon as possible but not a rush order? We recommend selecting the fastest shipping option during checkout.
What if I need to cancel my order or make an adjustment?
If you cancel your order within 24 hours, you will receive a refund, minus the processing fees of your order. If you cancel your order after 24 hours, we are unable to offer a refund.
If you need to make an adjustment to your order within 24 hours, we are happy to accommodate the adjustment. If the adjustment costs less than the original order placed, we will refund you the difference minus the processing fees of the difference.
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What if I received my order and it was damaged?
Once shipping or pickup has taken place, Mother Clusters will not be held liable for anything that happens to the product after it’s in the post office’s or clustermer’s possession. That being said, while we do our best to package and ship your products so that they get delivered in the same condition that it was packaged in, we understand that sometimes packages get damaged during shipping. If your order arrives damaged to the point of being unable to eat it, please contact us right away and provide photos. We will work with you to make it right.